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Featured Project: Upgraded Train Arrival Information Debuts in NYC Subways


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New York-based Intersection, which provides digital displays to transportation hubs in cities across the country, recently deployed its custom-built TAP (time and place) service at subway stations throughout New York City.

As part of a public-private partnership with New York’s Metropolitan Transit Authority and NYC Transit, Intersection installed and operates the MTA’s On the Go interactive kiosks, located in 42 stations across the city, including major hubs like Grand Central, Union Square and Fulton Street. The TAP systems have been installed in all of the On the Go kiosks, proving real-time subway train arrival throughout the system, according to the MTA.

TAP works by aggregating data from 10 unique sources of MTA train and bus arrival information, prioritizing the feed based on percentage accuracy of the data and choosing the best and most relevant information to present to customers on each kiosk’s touchscreen display.

The service integrates with the MTA’s beacon-powered countdown clock program to provide customers with real-time train updates for the lettered lines—a first within the NYC Transit system. The new arrivals board also displays train headway (“arrives every 5 minutes”) when real-time arrivals data is not available, the percentage of arrival accuracy, and are built to integrate new sources of data as they become available.

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