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Tips

Tip
It's only failure if you failed to learn from it.
Tip
Don't just make your customers like you—make them love you!
Tip
Sometimes it's the content that will turn off the recipient. Sometimes the recipient never even gets it or deletes it immediately thinking it's spam.
Tip
Using one or more of these can easily become a habit, so stop using them now.
Tip
Remember that when communicating with a client, the onus is on you to understand what they're saying, not the other way around.
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How not to pursue a sales lead.
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Poor customer service is a common lament these days. Make sure you and your business never show up in those conversations.
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Whether it’s with customers, employees or vendors, go beyond “thank you.”
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Think of these 10 lessons as the 10 digits on your two hands that, together, give you power.
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The importance of curiousity, empathy and attentiveness.

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