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Success Monday: Three Ways to Improve Customer Service
December 2, 2016
When you and your staff develop and practice these simple steps, good things will follow.
Think Tank Thursday: A Workplace Guide to Harmonious Holidays
November 30, 2016
There's nothing like the holidays to end your year on a positive note in the eyes of your employers—or the opposite.
First Impressions: The Pooper Scooper
November 29, 2016
Better to be a scooper than a dumper.
Success Monday: Attitude is Everything
November 23, 2016
A positive outlook or constant pessimism: Both are amplified by your attitude. Which do you choose?
Top Five Ways to Make Customers Angry
November 17, 2016
A good rule of thumb to help you remember these is always put yourself in the customer's shoes.
Tips on Managing Employees Through the Holidays
November 16, 2016
Some helpful advice on how to be an effective and compassionate manager during this special time of year.
First Impressions: Keep Things Simple
November 15, 2016
It's amazing how many people don't follow this tried-and-true rule.
Success Monday: The Holidays Don’t Have to Slow Down Your Shop
November 10, 2016
There are compelling reasons why your sales efforts should not slow down at this time of year.
Think Tank Thursday: 10 Things the Most Successful CEOs Say to Themselves Every Morning
November 9, 2016
Starting your day in a positive mindset is critical to being productive and successful.
First Impressions: Dead Weight
November 8, 2016
Sometimes you've just got to part ways with employees that can't be re-engaged.