Tips

A friendly reminder not to cross that customer service line of "friendly" morphing into "unprofessional."
Some sage advice for small business owners who likely don't have a full-time HR person on staff.
The end of the year is a great time to assess your customer base and clear out some dead weight.
When it's time to apologize, being sincere is very important.
Online review websites are something every business has to deal with. Be aware of the steps you as a business owner can take to present a positive image.
Taking control, versus outside forces controlling you, can be as simple as switching out one word for another.
Most of us still have that dream inside that we'd like to pursue. That was certainly the case for Ellyse Archer and, guess what? She chased it and caught it!
Maintaining respect with each other is a key part of any successful team.
Confidence: Is it an innate personality trait or can it be learned? The answer, says professional motivator Brian Tracy, is 'Yes.'
Competing on price never, ever works, says sales guru Steve Clark.

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