Customer relations are too important to assume you're bing successful at it. Try using these metrics to really learn what your customers think of you.
To assume the holidays will be a slow time of year for your business is, well ... you know what they say about "assume."
When it comes to keeping your customers, look deep inside to discover where you may be vulnerable and then work to patch those holes.
Some of this advice might seem counterintuitive, but it's really designed to make sure you get through the holidays in healthy fashion.
Don't just make your business good—make it phenomenal!
Do you and the other leaders at your company practice humility? Because if you don't that can have serious negative consequences.
Be mindful of the future, but be engaged in the moment.
You can't control what others do, but you can control what you do. Sales is about helping people.
Training your staff to handle customer glitches is an important part of running a successful business.
Professional business coach Brent Widman offers some concrete reasons on why just having goals isn't enough—you need to write them down.