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Thnk Tank Thursday: Are There Any Customer Service Absolutes?
September 5, 2018
No, the customer isn't always right. Part of good customer service is empowering your employees to be treated with dignity.
Think Tank Thursday: How to Sell Anything to Anyone
August 29, 2018
Simple things—asking a lot of questions, really listening to the answers—will go a long way in helping you make more sales, Brian Tracy says.
Success Monday: Resilience is a Leadership Trait
August 24, 2018
As a business owner you're going to run into rejection. It's how you deal with it that matters.
Think Tank Thursday: A Leadership Lesson From Jeff Bezos and Steve Jobs
August 22, 2018
The lesson is you don't have to be right every time to get it right in the end every time.
Success Monday: You Decide!
August 17, 2018
Apparently, Zig Ziglar's way with words was passed along to his children.
Think Tank Thursday: Cornerstone Habits You Need to Build for a Full Life
August 15, 2018
Habits take more energy to form than they do to maintain. Learn how you can change out the bad for the good.
Success Monday: The 4 Cs of Contact Center Customer Service
August 9, 2018
Good customer service is all about courtesy, compassion, clarity and confidence.
Think Tank Thursday: How do You Respond When Things Go Wrong?
August 8, 2018
'Go with the flow' is not something that's always easy to do but it's a motto that will serve you well in the long run, says this sales consultant and professional speaker.
Success Monday: The Buddha, The Angry Man and The Gift
July 31, 2018
Put another way, when you point one accusing finger there are four others pointing back at you.
Think Tank Thursday: Seven Tips and Tricks to Keep Yourself Motivated in Any Situation
July 27, 2018
Embracing your inner drill sergeant can be a good thing.