Make sure you and your staff are tuned in to each particular customer, because they're all different with different needs.
Veteran sales leader Brian Millham offers some tips on how to make your customers love you.
OK, so you missed half of January. It's still not too late to put a solid plan of action in place for 2019.
Spending some time doing research on your top clients can pay dividends in terms of establishing a long-term relationship with them.
There's nothing noble about being afraid to admit your failures. If you want to be considered a leader, adopt the opposite approach.
Two top-of-the-year things to remember: dream big, and remember that you can't do it all alone. Leaders know there is strength in numbers.
Goal setting
Sales guru Mark Hunter says anyone can set goals, but it takes the right mindset to see them through.
Customer relations are too important to assume you're bing successful at it. Try using these metrics to really learn what your customers think of you.
To assume the holidays will be a slow time of year for your business is, well ... you know what they say about "assume."
When it comes to keeping your customers, look deep inside to discover where you may be vulnerable and then work to patch those holes.