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Think Tank Thursday: Adapting Customer Service to fit Varied Generations
January 23, 2019
Make sure you and your staff are tuned in to each particular customer, because they're all different with different needs.
Success Monday: How to Win the Hearts of Customers Who Have More Choice Than Ever
January 18, 2019
Veteran sales leader Brian Millham offers some tips on how to make your customers love you.
Think Tank Thursday: Three Things To Do Before Planning Your 2019 Goals
January 16, 2019
OK, so you missed half of January. It's still not too late to put a solid plan of action in place for 2019.
Success Monday: Using Social Media to Your Advantage
January 11, 2019
Spending some time doing research on your top clients can pay dividends in terms of establishing a long-term relationship with them.
Think Tank Thursday: Want to Be an Admired Leader? Stop Hiding This One Thing
January 9, 2019
There's nothing noble about being afraid to admit your failures. If you want to be considered a leader, adopt the opposite approach.
Success Monday: New Year Leadership—Are Your Goals Big Enough?
January 4, 2019
Two top-of-the-year things to remember: dream big, and remember that you can't do it all alone. Leaders know there is strength in numbers.
Think Tank Thursday: Things to Think About When Setting Goals
December 5, 2018
Sales guru Mark Hunter says anyone can set goals, but it takes the right mindset to see them through.
Success Monday: Six Ways to Discover What Your Customers Really Want
November 30, 2018
Customer relations are too important to assume you're bing successful at it. Try using these metrics to really learn what your customers think of you.
Think Tank Thursday: The Holidays Don’t Have to Slow Down Your Shop
November 28, 2018
To assume the holidays will be a slow time of year for your business is, well ... you know what they say about "assume."
Success Monday: How to Keep Competitors Away From Your Best Clients
November 21, 2018
When it comes to keeping your customers, look deep inside to discover where you may be vulnerable and then work to patch those holes.