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Success Monday: The 4 Cs of Contact Center Customer Service
August 9, 2018
Good customer service is all about courtesy, compassion, clarity and confidence.
Think Tank Thursday: How do You Respond When Things Go Wrong?
August 8, 2018
'Go with the flow' is not something that's always easy to do but it's a motto that will serve you well in the long run, says this sales consultant and professional speaker.
Success Monday: The Buddha, The Angry Man and The Gift
July 31, 2018
Put another way, when you point one accusing finger there are four others pointing back at you.
Think Tank Thursday: Seven Tips and Tricks to Keep Yourself Motivated in Any Situation
July 27, 2018
Embracing your inner drill sergeant can be a good thing.
Success Monday: Effectively Handling Four Types of Customer Objections
July 25, 2018
Expert sales guru Walter Rogers says objections can basically be boiled down to one of four categories, and once you understand them you can overcome them.
Think Tank Thursday: Is It Real or Is It Imagined?
July 23, 2018
Athletes have used visualization techniques for years. That it works is not in question; the question is, do you use it?
Success Monday: A Matter of Time
July 19, 2018
Zig Ziglar: We all get the exact same amount of time each day; it's how we use it that matters.
Think Tank Thursday: Learning to Overcome Your Fears
July 17, 2018
Everyone has fears but you can train yourself to deal with them appropriately.
Building Your Impressions: More Than Signs, Part Four
July 17, 2018
Customer service after the sale is a good way to distinguish yourself as more than just a sign shop.
Success Monday: Leaders Ask Questions
July 13, 2018
Mark Hunter says that no matter if you're talking to a peer, a customer or an employee, don't be afraid to ask questions.